October 13, 2013
A Major Mistake that Managers Make
Full Transcript of the Talk given by Russell L. Ackoff at the University of Pennsylvania in 2006.
All through school we are taught that making a mistake is a bad thing. We are downgraded for them. When we graduate and enter the real world and the organizations that occupy it, the aversion to mistakes continues. As a result one tries either to avoid them or, if one is made, to conceal it or transfer blame to another.
We pay a high price for this because one can only learn from mistakes; by identifying and correcting them .
To read the transcript, Download Ackoff: A major mistake that managers make.