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August 03, 2004

Ackoff Center E-Mail Chaos Halted

Dear Friends of Ackoff Center (ACASA):

We have just undergone a most unusual and unpleasant computing experience. Somehow, a message was sent to the ACASA mailing list which bypassed the list's security and went out to thousands of list members. About 10% of the recipients replied to this message, and their replies also bypassed list security and went out to everyone on the list. This created thousands of further email messages to list members. Although many members did not receive these messages due to company firewalls, many did, and this caused an enormous inconvenience.

We want to extend our most sincere apologies for this mess. Though initially outside our control, it was extremely upsetting for our members as well as our organization. Please be assured that the problem is being resolved: the list has been temporarily disabled and is being completely revamped so that it will never be vulnerable to such an incident again.

Please check back soon for further updates. We greatly value your support during this incident and look forward to resuming regular communications in the near future.

Posted by ACASA on August 3, 2004 at 12:12 PM in ACASA News | Permalink


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Thank you all for taking responsibility for this email system mess. I am confident you will succeed in redesigning your software so this never happens again.

Of course, the virus-writers will always be looking to do something new, but that's something I think we need to tolerate in this increasingly interlinked and interdependent world of ours.

- Steve

Posted by: Steve Brant at Aug 3, 2004 2:29:12 PM

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