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May 23, 2006

Moving up the wisdom hierarchy


If you're an aggregator "harnessing collective intelligence", what are you aggregating? If it's data and information, you're competing with just about everything--Google searches, reference docs both online and printed, the majority of tech books and articles, etc. But if you're aggregating up the hierarchy through knowledge, and especially understanding and wisdom, you're adding huge value to someone's life.

If you're in knowledge management, what exactly are you capturing and managing?

If you're a teacher, what are you teaching? Facts and information, or practical knowledge and understanding? Are you teaching the What and the How but without the Why and the When? More importantly, what are you testing? (Not that in the US most public school teachers have a huge say in this, unfortuntately)

If you're a tech writer, what are you writing?

If you're creating tutorials and docs for your users, what are you focusing on? Remember, kicking ass and creativity usually doesn't happen at the data, information, and even the knowledge level. If you're not taking your users up the top tiers, you might be missing the chance to give them more inspiring (cognitively arousing?) experiences.


The idea (and a zillion variations including mine) of the Data-Information-Knowledge-Wisdom (DIKW) hierarchy has been going around for quite some time (especially in knowledge management circles), but how come everyone isn't paying more attention to it?! Some are, of course--Richard Saul Wurman in particular, has made a point of referring to his work as "the understanding business", rather than stopping with information or even knowledge.

[Other links: Russell Ackoff wikipedia entry, data-to-wisdom curve, WIKID + Power model, a different take on the origin of the DIKW model]

To read more about this announcement, please click on the link: Moving up the wisdom hierarchy


Posted by ACASA on May 23, 2006 at 01:32 PM in Blogger Search | Permalink


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